Customer Services

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Customer Services

At Lancet Laboratories Uganda we value and respect our customers, making every effort to provide great customer service. We achieve this by simply caring about our patients’ health. From our friendly and professional healthcare team, efficient courier network and responsive customer-care service, we aim to provide a first-class pathology experience.

We also seek to make your life a little easier by developing new products, like the Lancet Laboratories Care Card, which saves you time by cutting out the lengthy documentation process usually required prior to a pathology test.

Through trust, reliability, and accountability, we do help our clients succeed by

  • Providing quality services
  • Introducing technological innovations in line with the ever-changing market demands

Our waiting area is a vital part of our customer focus, as it is here that we deal with patients face to face. We pride ourselves on treating our patients professionally, with dignity and empathy.

To satisfy and serve our clients, Lancet Laboratories Uganda maintains a motorized fleet of Couriers to pick specimen samples.An electronic system to deliver the results is in place while ensuring confidentiality and running timeliness.